Privacy Policy

Effective Date: September 2, 2026 Last Updated: September 2, 2026

This Privacy Policy explains how Malachi Media, LLC, an Illinois limited liability company, operating the website Cinea.ai (“Cinea,” “Malachi Media,” “we,” “us,” or “our”), collects, uses, discloses, and protects information when you visit or use our website and services (the “Service”).

By using the Service, you agree to the collection and use of information as described in this Privacy Policy.

1. Information We Collect

1.1 Information You Provide to Us

Account information: name, email address, username, password (stored in encrypted/hashed form)
Payment information: billing name, billing address, and payment details — processed directly by our third-party payment processor (see Section 5); we do not store full payment card numbers on our own servers
Communications: information you provide when you contact customer support, submit a form, or otherwise correspond with us

1.2 Information Collected Automatically

Usage data: pages viewed, products browsed or purchased, time spent on the Service, referring/exit pages, and interaction with prompts or assets
Device and technical data: IP address, browser type, operating system, device identifiers
Cookies and similar technologies: as described in our [Cookie Policy], which is incorporated into this Privacy Policy by reference

1.3 Information From Third Parties

Information from our payment processor confirming transaction status (e.g., payment successful/declined) — we do not receive or store full card numbers
Information from analytics or marketing providers, where applicable

2. How We Use Your Information

We use the information we collect to:

Create and manage your account
Process purchases and deliver purchased Products (prompts, image assets, video assets)
Provide customer support and respond to inquiries
Send transactional communications (order confirmations, receipts, account notices)
Send marketing communications, where you have opted in, and in compliance with applicable law (e.g., CAN-SPAM)
Improve, secure, and maintain the Service
Detect, investigate, and prevent fraud, abuse, or violations of our Terms of Service
Comply with legal obligations

3. Legal Bases for Processing (EEA/UK Users)

If you are located in the European Economic Area or United Kingdom, we process your personal data under the following legal bases:

Performance of a contract — to process your orders and provide the Service
Consent — for optional marketing communications and non-essential cookies
Legitimate interests — to improve the Service, prevent fraud, and maintain security
Legal obligation — to comply with applicable law

4. How We Share Your Information

We do not sell your personal information. We may share information with:

Payment processors (e.g., Stripe) to process transactions
Service providers who help us operate the Service (e.g., hosting, analytics, email delivery, customer support tools), under confidentiality and data protection obligations
Legal and compliance purposes — where required to comply with a legal obligation, respond to lawful requests by public authorities, or protect our rights, property, or safety, or that of our users
Business transfers — in connection with a merger, acquisition, financing, or sale of company assets, subject to standard confidentiality protections

5. Payment Processing

All payments made on Cinea.ai are processed by a third-party payment processor. We do not store your full credit card or payment account numbers on our own servers. Your payment information is subject to the privacy policy and terms of our payment processor, which we encourage you to review.

6. Cookies

We use cookies and similar tracking technologies to operate the Service, remember your preferences, and analyze usage. For details on the types of cookies we use and how to manage your preferences, please see our [Cookie Policy].

7. Data Retention

We retain your personal information for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. Account information is generally retained for the life of your account plus a reasonable period thereafter for legal and recordkeeping purposes. You may request deletion of your data as described in Section 9.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Your Privacy Rights

Depending on your location, you may have the right to:

Access the personal information we hold about you
Correct inaccurate or incomplete information
Request deletion of your personal information
Object to or restrict certain processing
Request a copy of your data in a portable format
Withdraw consent, where processing is based on consent
Opt out of marketing communications at any time (via the unsubscribe link in any marketing email, or by contacting us directly)

California residents: Under the California Consumer Privacy Act (CCPA/CPRA), you have the right to know what personal information we collect, request deletion, and opt out of the “sale” or “sharing” of personal information (Cinea.ai does not sell personal information). To exercise any of these rights, contact us using the information in Section 13.

EEA/UK residents: You have the rights described above under the GDPR/UK GDPR, and the right to lodge a complaint with your local data protection authority.

10. International Data Transfers

If you access the Service from outside the United States, your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate. Where required by law, we will implement appropriate safeguards for such transfers (e.g., Standard Contractual Clauses).

11. Children's Privacy

The Service is not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.

12. Third-Party Links and AI Tools

The Service may contain links to third-party websites or reference third-party AI generation tools used in conjunction with our prompts. This Privacy Policy does not apply to those third-party sites or tools, and we encourage you to review their respective privacy policies.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at: Malachi Media, LLC (operating as Cinea.ai) ℅ Registered Agents, Inc. 2501 Chatham Rd Suite R Springfield, IL 62704. support@cinea.ai.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the “Last Updated” date above. Material changes may also be communicated via email or a notice on the Service.