Refund Policy and Cancellation Policy
Effective Date: September 2, 2026 Last Updated: September 2, 2026
This Refund & Cancellation Policy applies to purchases made through Cinea.ai, operated by Malachi Media, LLC, an Illinois limited liability company (“Cinea,” “Malachi Media,” “we,” “us,” or “our”). This policy is incorporated into, and should be read together with, our Terms of Service.
1. Membership Plans (Monthly and Annual)
Cinea.ai offers Monthly and Annual membership plans (“Memberships”). By subscribing to a Membership, you authorize us to charge your payment method on a recurring basis until you cancel.
1.1 Billing and Auto-Renewal
- Monthly Memberships automatically renew and are charged every 30 days (or monthly billing cycle, as applicable) unless canceled prior to the renewal date.
- Annual Memberships automatically renew and are charged once every 12 months unless canceled prior to the renewal date.
1.2 No Refunds for Partial or Prorated Periods
All Membership fees are billed in advance for the full monthly or annual period, as applicable. We do not issue refunds, credits, or prorated amounts for any unused portion of a billing period — whether you cancel partway through a monthly cycle or partway through an annual cycle. You will retain access to your Membership benefits through the end of the period you already paid for, as described in Section 1.3 below.
1.3 Cancellation Is Effective at the End of the Current Period
When you cancel a Membership:
- Monthly plan: Your cancellation takes effect at the end of your current monthly billing period. You will continue to have access to your Membership benefits through that date, and will not be charged again going forward.
- Annual plan: Your cancellation takes effect at the end of your current annual billing period. You will continue to have access to your Membership benefits through that date, and will not be charged again going forward.
No partial-period refund is issued in either case — cancellation simply stops future renewal charges; it does not reimburse any portion of the period already paid for.
1.4 How to Cancel
You may cancel your Membership at any time through your account settings, or by contacting us at support@cinea.ai. To avoid being charged for the next billing cycle, cancellation requests must be submitted before your next scheduled renewal date.
2. One-Time Digital Product Purchases
In addition to Memberships, Cinea.ai offers individual prompts, image assets, and video assets available for one-time purchase (“Individual Products”).
Recommendation: Because Individual Products are digital goods delivered instantly upon purchase — and because a prompt or asset, once downloaded or viewed, cannot practically be “returned” — we recommend an all-sales-final policy for Individual Products, with narrow, clearly defined exceptions. This is standard practice across digital marketplaces (stock asset sites, prompt marketplaces, digital template shops) and significantly reduces disputes over “buyer’s remorse” refund requests on products that have already been accessed or used.
2.1 General Rule: No Refunds
All sales of Individual Products are final. Due to the instant, downloadable nature of these digital goods, we do not offer refunds, exchanges, or credits once a Product has been delivered or made accessible to you.
2.2 Limited Exceptions
We will consider a refund for an Individual Product only in the following circumstances:
- Duplicate charge: You were accidentally charged more than once for the same Product in the same transaction.
- Non-delivery: You paid for a Product but never received access to it or were unable to download it due to a technical error on our end, and the issue could not be resolved by our support team.
- Materially defective file: The delivered file is corrupted, unusable, or materially different from what was described on the product listing (e.g., wrong file type, broken prompt with no functional output).
Refund requests under this section must be submitted to support@cinea.ai within [7] days of purchase, along with your order number and a description of the issue. We reserve the right to request supporting information (e.g., screenshots, error messages) before approving a refund.
[NOTE FOR CLIENT: If you’d prefer a slightly more generous policy — for example, allowing refunds within a short window (like 24–48 hours) as long as the Product has not yet been downloaded — that’s a common middle-ground alternative. I’ve drafted the stricter “all sales final + narrow exceptions” version above since it’s the cleanest to enforce and most common for prompt/asset marketplaces, but let me know if you’d rather soften it.]
3. Chargebacks
If you initiate a chargeback or payment dispute with your bank or card issuer instead of contacting us directly, we reserve the right to suspend or terminate your account and access to any purchased Products or active Membership while the dispute is investigated. We encourage you to contact us at support@cinea.ai first so we can try to resolve any issue directly.
4. Free Trials and Promotional Offers
If we offer a free trial or promotional pricing for a Membership, the trial or promotional period, its duration, and the price that will apply upon conversion to a paid Membership will be disclosed at the time of signup. Unless canceled before the trial or promotional period ends, your Membership will automatically convert to a paid subscription and be billed according to Section 1.
5. Changes to Pricing or Plans
We reserve the right to change Membership pricing or plan structures at any time. If a price change affects your active Membership, we will provide advance notice before the change takes effect on your next renewal. Continuing your Membership after a price change takes effect constitutes acceptance of the new price.
6. Changes to This Policy
We may update this Refund & Cancellation Policy from time to time. We will post the revised policy on this page and update the “Last Updated” date above.
7. Contact Us
For cancellation requests, refund inquiries, or questions about this policy, contact us at:
Malachi Media, LLC (operating as Cinea.ai) support@cinea.ai
