How Can We Help?

After completing your purchase, your digital products can be accessed through your customer account. Go to My Account → Downloads to find your available files.

Log in to your CINEA.AI account and open My Account → Orders to view your previous purchases and order details.

Open the purchased prompt resource and follow the included guidance. CINEA.AI prompts are structured to help you develop cinematic visuals and storytelling more efficiently.

Each product is provided with its applicable licensing information. Please review the licensing terms before using purchased resources in your projects.

First, check that you are logged into the account used for your purchase. If the problem continues, contact CINEA.AI support with your order details so the issue can be reviewed.

Yes. You can use the Knowledge Base for common questions and guides, or contact the CINEA.AI support team for further assistance.

Visit the Learning Center for tutorials, getting-started guidance, prompt training, B-roll and image guidance, generator guides, and advanced tips.

Here's the process to submit a purchase order:

1. Fill out the purchase order form.
2. Obtain the necessary approvals from your manager or department head.
3. Submit the approved purchase order to the procurement team.

We have a library of customer presentation templates within the Sales & Marketing section of our knowledge base.

1. Access our Time Off Request form.
2. Fill out the form, including your desired dates and any relevant notes.
3. Submit the form to your manager for approval.